There may be times where our permission to sync data from your client's cloud accounting system is revoked, changed, or incomplete. When this occurs, we cannot sync new data and/or the data we receive is incomplete.
There are two distinct circumstances where this occurs:
Our access to your client's data has been cut off.
The permissions you hold in your client's system are limited, and we cannot retrieve all of the data we request from their system.
If we notify you of this occurring with one of your connections, the respective solutions are:
Reconnect Common Ledger to your client's file, the same way as you did originally. This will refresh our access to their data, and will repair the connection. Please follow the standard connection process, as if you were connecting Common Ledger to the client file for the first time.
Make sure that your client has enabled full permissions for you to access reports in their system.