If you notice that a data feed from a desktop-based connection stops, you may need to re-liven the connection. In order to do that, you will need to check the desktop connector's access to the MYOB company file. If the connector is installed on your client's system, you will need to contact them to assist in the reconnection.
By opening the desktop connector, you can check the health of the connection. The desktop connector will tell you:
When the last sync completed.
The path it is using to connect to the company file.
Whether its access to the file is live. This is indicated by the colour of the text. Black text, the connection is fine. Red text, the connection to the file is broken.
If you suspect that the connection is not working, or you want to re-sync the data and be sure that it works, the easiest way is to remove the file from the connector and re-add it.
To remove the file, simply right-click on it and select "Remove".
You will now need to re-add the file. Please see the below guides to find out how:
If you encounter an error, please see the MYOB AccountRight (desktop) articles here to help you resolve the issue.