When connecting MYOB AccountRight v17-19 files to the desktop connector, you may be prompted with an error saying:

We cannot connect to your company file (via ODBC), would you like some help?

This error occurs when the MYOB desktop connector cannot connect to your MYOB v17-19 file because the ODBC driver, which allows our connector to communicate with your MYOB files, is absent. This error only affects MYOB AccountRight v17-19 files, which always carry the file extension .MYO.

How to repair it:

You can resolve this issue by clicking “yes” in the error message, which will take you to Common Ledger’s website where you can download and install the ODBC driver. Please ensure that you download the corresponding version of the ODBC driver for your country and version of MYOB AccountRight.

Once you have downloaded the ODBC driver, launch it and you will be taken to a list of files. Double-click on Setup.exe to begin the installation. From here, you will be prompted with the installation process, to accept the terms and conditions, and to select a location to save the ODBC driver. The default location is ideal, so click on “next” at this stage. Once the installation is complete, click finish and you will be able to add your MYOB v17-19 files to the connector.

If you are prompted with this error message again after the installation, please confirm that you have installed the correct version of the ODBC driver. If you have not installed the correct version, you will need to uninstall the incorrect version and install the correct one, following the above process.

If you are prompted with a message during the installation of the correct ODBC driver that it is already installed, stop the installation, uninstall the ODBC driver, and then install the correct one by following the above process.